Our 30-day guarantee.
We are confident that you will love your new Modkat litter box, however, if you are unsatisfied for any reason, simply let us know within 30 days and we will refund the full purchase price.
All Modkat liner, mat, and accessory returns must be unopened, in original packaging, and in like-new condition. The customer is responsible for the return shipping fee on these items.
Returned items must be purchased directly from Modkat.com, or Modkat.eu. Any original shipping and handling charges are not refundable. After 30 days we reserve the right to refuse refund or exchange.
- Check that you have purchased the product directly from Modkat.com
- Use the US contact form or EU contact form to inform us that you would like to return your item(s).
- Verify that the item(s) are clean, in as "like-new" condition as possible, with all packing materials.
- Ship to the address provided by customer support.
- Please allow 14 days from the time we receive the return for the items to be inspected and for your refund to be issued.
* If returned items don't meet the above return criteria they may be subject to a 20% restocking fee.